Cancellation and refunds

This page is the cancellation and refund policy for paid TVM plans. It is part of the Terms of Service.

7-day refund window

You may request a full refund of your most recent paid charge within 7 days of that purchase. The refund returns the money for that charge and ends paid access.

After 7 days, that charge is non-refundable. You keep paid access through the interval you already paid for (month or year).

Plan changes

Upgrades, downgrades, and switches between paid plans wait until the current billing period ends. You keep the plan you already paid for until then. The new plan starts at the next period. You cannot move to another paid plan immediately while a period is still running.

Auto-renew

Subscriptions renew automatically until you turn auto-renew off. Cancel anytime in Settings → View plan → Downgrade to Free, or Manage billing. Canceling stops the next charge. It does not refund time already paid after the 7-day window.

How to request a refund

Signed-in accounts can use Settings → View plan → Request refund during the 7-day window. You can also use Settings → Feedback → Support. Mandatory consumer-law cooling-off rights, where they apply and are not waived, still apply.